STAGE I “By the Internet out of Intellectual Capital”

The initial stage of KM was driven primarily by information technology, or IT. Organizations, particularly the large international consulting organizations, realized that their stock in trade was information and knowledge. These groups also realized that internal communication and information sharing was often lacking. If knowledge could be shared more effectively, then the efficiency would increase business and the bottom line would improve. When the internet emerged, they realized that the intranet flavor of the internet provided a valuable tool to accomplish knowledge coordination and sharing. The first stage of KM focused on the deployment of new technology to accomplish these information sharing goals. This stage focused on these several things :

As can be drawn below :

The Stages of KM

The Stages of KM

STAGE II Human and cultural dimensions, the HRHuman Relations stage

The second stage of KM can be described simply as adding the recognition of the importance of the human and cultural dimensions.The second stage might be described as the, ’if you build it they will come’ is a fallacy stage. In other words, the recognition that building KM systems alone is not sufficient and can easily lead to quick and embarrassing failure if human factors are not sufficiently taken into account. As this recognition unfolded, two major themes from the business literature were brought into the KM fold. This stage focused on this several things :

STAGE III Content and Retrievability

The third stage was the awareness of the importance of content, and, in particular, an awareness of the importance of the retrievability and, therefore, of the importance of the arrangement, description, and structure of that content. Since a good alternate description for the second stage of KM is the “it’s no good if they don’t use it” stage, then in that vein, perhaps the best description for the new third stage is the “it’s no good if they can’t find it” stage, or perhaps “it’s no good if they try to use it, but can’t find it.” This stage focused on these several things :

  • Structuring content and assigning descriptors (index terms)

STAGE IV ? Access to External Information

This stage can be characterized by the awareness of the importance of information and knowledge external to the organization. This stage focused on these several things :

  • Emphases upon External Information and the recognition of the Importance of Context
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About Nugroho A. Prasetyo

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